Privacy Policy

Last updated: September 20, 2026

TellySynco ("we", "us", or "our") is operated by FamSync Inc. This Privacy Policy explains what data we collect and how we use it across two things we run: (1) our marketing website at tellysynco.com, and (2) the TellySynco tvOS/iOS app and the household services built around it (the "App" or "Service"). Sections are labeled below so it's clear which practices apply to which.

Part A — Website (tellysynco.com)

This part covers only tellysynco.com, our marketing site. See Part B below for how the TellySynco app itself handles your household's data.

1. What We Collect

• Email address — when you join our waitlist, we store your email to notify you about early access.
• Analytics data — with your consent, we use Google Analytics 4 to understand how visitors use our site (pages visited, session duration, general location). No personally identifiable information is tied to analytics.
• Error data — we use Sentry to capture technical errors. Email addresses are automatically redacted before any error data is stored.
• UTM parameters — if you arrive from an ad or link with campaign parameters, we record those alongside your email to understand which channels are working.

2. How We Use It

• To contact you when TellySynco early access opens.
• To improve the website and understand what resonates with visitors.
• To diagnose technical problems on the site.

3. Cookies & Analytics

We only activate Google Analytics after you give explicit consent via our cookie banner. If you decline, no analytics cookies are set and no tracking occurs. You can change your preference at any time by clearing your browser's local storage for tellysynco.com.

4. Data Storage

Waitlist emails are stored in a private Google Sheet accessible only to TellySynco team members. We do not sell, rent, or share your email with any third party.

5. Your Rights

You may request deletion of your email from our waitlist at any time by emailing us. If you are in the EU or UK, you have the right to access, correct, or erase your data under GDPR. California residents have rights under CCPA.

6. Third-Party Services

• Google Analytics 4 — Google Privacy Policy
• Sentry — Sentry Privacy Policy

7. Changes to This Policy

We may update this policy as TellySynco grows. We'll update the date at the top of this page when we do.

Part B — App & Service (the TellySynco App)

This part covers the TellySynco tvOS/iOS app and the household services it connects to — separate from the website practices described in Part A above.

8. Household, Calendar & Task Data

When your household uses the App, we collect and process the data needed to run your shared dashboard, including:

• Household and member profiles — names, roles (e.g. Owner, Member, Child), and the household(s) a member belongs to.
• Calendar events and chores/tasks — event titles, times, locations, assignees, and task/chore status, whether entered manually or synced from a connected calendar.
• Photos shared to the household dashboard — family photos your household chooses to display.
• Health and motivation metrics — if a household opts in to share activity or health-related data for the app's motivational features, we process that data to power the shared, gamified display. This is optional and can be turned off per member. See our Health & Motivation Data Notice for details on how this data is collected, stored, and retained.

This data is used to keep every member's dashboard in sync and to power the collaboration features (shared calendar, chores, photos, and motivation metrics) the App is built around.

9. Third-Party Data Ingestion (Email, SMS, Calendar Feeds)

The App can pull information in from outside sources that a household member connects. By connecting any of the following, you're agreeing to let us collect and process the data described:

• Forwarded emails — when you forward an email (e.g. a school newsletter or flyer) to your household's TellySynco address, we receive and process the content of that email to extract relevant dates, tasks, or events.
• Twilio-based SMS aggregation — if you connect a phone number for SMS aggregation, messages routed through our Twilio integration are received and processed to surface relevant household information (e.g. appointment reminders).
• ICS calendar feed subscriptions — if you subscribe to an external calendar via an ICS feed URL, we periodically fetch that feed's event data to display it on your household dashboard.

We rely on the accuracy of these third-party sources and aren't responsible for errors or omissions that originate from them. You can disconnect any of these sources at any time from within the App.

10. AI Processing by Synco

TellySynco includes an embedded AI agent, Synco, that helps parse the data described above. Specifically:

• Photo/flyer scanning ("Snap & Schedule") — when you photograph a flyer, note, or document, Synco extracts relevant details (such as dates, times, and event names) to help create calendar entries or tasks.
• Email and message parsing — Synco reads forwarded emails and aggregated SMS content to identify and extract event, task, or reminder information.

This processing may involve sending the relevant content (a photo, an email, or a message) to third-party AI/ML infrastructure providers strictly to perform the extraction. Once processed, we retain the extracted structured data (e.g. the resulting calendar event) as part of your household's data; source photos, emails, and messages are retained only for as long as needed to complete that processing and for a limited troubleshooting window afterward, not indefinitely. Synco's output is AI-generated and may contain errors — see the Terms of Use for our AI disclaimer, and always verify extracted details that matter (like appointment times) against the original source.

11. Multi-User Household Accounts & the Child Role

A household can have multiple members with different roles. Household owners can invite and remove members and assign roles, including a dedicated Child role. Child role accounts are set up and managed by a parent or guardian (an Owner or Member of the household), not created independently by a child.

Child role members have restricted data visibility: they can see the household's shared calendar, chores, tasks, and photos relevant to them, but cannot access other members' private account details, billing/subscription information, or data belonging to other households. We do not knowingly collect personal data directly from a child outside of what a parent or guardian sets up on their behalf within the household.

12. Data Retention & Deletion

You can delete your individual account, or a household owner can delete an entire household, from within the App. When an account or household is deleted:

• We delete the associated profile, calendar, task, and photo data from our active systems within a reasonable period following the request.
• Data we're required to retain for legal, security, or fraud-prevention purposes may be kept for a limited additional period, after which it is deleted.
• Backups that include deleted data age out and are overwritten in the ordinary course of our backup cycle; we don't restore deleted household data from backups except to recover from a system failure.

If you have questions about what's retained for your household, contact us using the details below.